Our field software is scalable with a network of end-to-end tools and resources that will empower every team member to work more efficiently.
Unlike other competitors, Odyssee is truly an all-in-one solution, and we’ve worked closely with field service giants to deliver excellence in action.
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Create detailed work orders
Work Order Management
Never miss a detail.
Odyssee Field Service software makes it easy to create work order templates for every type of service, including last-minute repairs and preventative maintenance. Update and complete work orders in the field with the Odyssee app and collect paperless signatures for approval.
Group work orders
Easily manage big jobs with multiple technicians
Detailed job reports
Add photos, documents, and comments in the field
Recommended parts
Add parts technicians will need to do the job
Impress customers with timely service
Planning & Scheduling
Save time and money with optimized planning tools. Odyssee makes it easy to increase success rates for first-time repairs without the need for follow-up interventions. Odyssee will alert you if there are pending jobs for the same customer and automatically suggest the most efficient planning.
Flexible plan board
Display your planning by region, skills, or teams and view details on the map
Optimize routes
Reduce your carbon footprint with GPS optimized routes
Planning
Drag and drop jobs with a bird’s eye view of your team
Increase end-to-end efficiency
Mobile Service App
Automate and simplify the most repetitive administrative tasks. The Odyssee app can be installed on any device. In the field, technicians follow clear instructions, access documents and pictures, fill in forms, used parts and working time. And yes, they can also register timesheets.
Execute jobs easily
Easily register travel time, mileage, working hours, used parts and service reports
Email reports
Instantly email these service reports to customers right after completion
Register timesheets
Register timesheet fully automatically
Prioritize customer satisfaction
CRM & Asset Management
Organize customers and their equipments across multiple locations and service contracts. Keep track of every asset, bill of material and warranty. Keep track of the full service history reports. Make sure that your customers fully enjoy free service during the warranty time.
Manage customers
Keep your customer and contact information centralised in one place
Manage equipments
Track multiple job locations and every equipment
Build up a service history
Keep track of every work order, used parts and serial numbers
Set data-driven margins
Parts & Pricing
Manage detailed parts catalogs and create matching price lists. Manage fee lists for working hours so you invoice your customers automatically and correctly. Set smart margins and invest in the right parts with a detailed breakdown for your team’s working hours.
Manage parts catalog
Track and update serial numbers and any service part
Manage Prices
Detailed pricing options for real margin optimization
Manage inventory
Never miss a part on site
Unlock customer happiness
Customer Portal
Free up your support team with well-structured automation. The customer portal allows customers to independently create tickets, check the status of their work orders or view the work order history. By streamlining the field service support experience, your team can focus on delivering the most attentive service when it matters most.
Structured Tickets
Customer-created job requests with fewer errors
Real-Time Updates
Customers can track current and completed jobs
Full work order history
Customers can view past and future maintenance calendars
Reduce Delays with On-Hand Parts
Inventory Management
Optimize your inventory management system with more detailed tracking. With Odyssee, you can keep track of the individual parts that are located in each van or location.
Stock Transfer
Use secure PINs to approve stock transfers
Parts Reservation
Locate and reserve parts for individual work orders
Warehouse
Identify on-site and common stock locations
Expand Your Talent Pool
Subcontractor Management
Easily integrate subcontractors into your workflow and eliminate miscommunications. Hired subcontractors can be managed exactly like your regular team members, and they’ll appreciate the clear, efficient process with Odyssee work orders.
Dispatch
Dispatch work orders according to subcontractor's availibility
Skill Tagging
Manage your contractors by skillset
No need for licenses
Take advantage of the subcontractor credit system
Maximize ERP Data
Integrations & Plug-Ins
Integrate your CRM, ERP, accountancy software or Payroll solution with Odyssee. Our open field service software platform is designed for end-to-end integration. Keep your data clean and organized accross different softwares for more automated workflows.
Excel import
Import and export data with excel
Connector marketplace
Check our marketplace for tons of ready-to-use connectors
Odyssee API
Build your own connector using our well-documented Odyssee API
Automate Maintenance Agreements
Service Contracts
Keep your promises and give SLA customers the consistent level of service that they’re paying for. The service contracts will automate the entire process to plan or dispatch jobs acording to the maintenance schedule. Track your success rate on the Odyssee dashboard to make sure that you’re hitting SLA goals with high performance every month.
All service models
Manage preventative, predictive, and corrective service models
Auto-Run
Automatically generate and schedule recurring maintenance
SLA follow-up
Never miss any service level agreement
Track Components with Customizable BOM
Bill of Material
Execute repairs with increased speed and efficiency. Now, you can create and manage fully customizable BoMs based on the type and model of your equipment.
Modify Lists
Create custom recommendations from generic lists
Recommend
Work orders can be equipped with pre-made spare parts lists
Partial Warranty
Track extended warranties with additional spare parts
Centralize Repair Requests
Help Desk Module
Assign and monitor every email or inquiry from the help desk. Incoming requests are immediately turned into tickets, which can be converted to work orders with a single click. Gather and organize information with customizable fields to make sure that technicians have all of the details.
Ticket Creation
Instantly turn email requests into solvable tickets
Technician Access
Add sub-tasks, pictures, documents, checklists, and more
Planning Board
Scheduled technicians can resolve and create sub-tasks
Organize Local Area Teams
Service Area Management
Plan more efficiently with a total control over multiple service areas. Odyssee scheduling tools allow you to organize technicians and service addresses based on their location. Create a more consistent team of local service staff for your customers while also limiting drive time and inefficient routes.
Area Managers
Assign specific managers to different technician groups
Out of Area
Automated alerts report if agents are assigned beyond their area
Ongoing service
Manage entitlements and SLA contracts
Interconnect Operations
Multiple Business Units
Manage all of your organizations from a single hub. Odyssee’s flexible field service management tools allow to spread your wings and scale up without losing oversight. Seamlessly connect multiple business units in the same region or around the world.
Differentiate Cost
Manage different prices, products, and currencies
Separate Data
Locked data separation will never overlap across units
Secure Access
Predefined users can manage the overall system
Control Service Agreements
SLA Management
Each account can have one service contract for corrective and preventative maintenance; make sure that it’s accurate. Odyssee unlocks the contract so that you have total control. Set the terms of your SLA, including specific parts exclusion, included work hours, and more. Preventative and corrective service levels can be generated and defined separately for unparalleled clarity.
Auto-Renewal
Define and automate plans for the end of your SLA contracts
Track Compliance
Measure success rates for response and service completion
Auto-Schedule
Prioritize SLA contracts within the guaranteed service window
Eliminate Unknowns from Scheduling
Smart Scheduler
Maximize your planning efficiency with the power of machine learning. Odyssee service software is equipped with a smart scheduling tool, and you have unlimited access to its most powerful features. Never miss a service window again.
GPS Routing
Anticipate delays and prioritize the shortest travel distances
Re-planning
Re-plan assigned work orders or press pause without deleting
Overrides
Customize planning constraints, including after-hours travel
Instantly Alert Your Team
Smart Notification Triggers
Open up communication and send notifications to select team members. Smart alerts can be tailored to a specific work order or task, so you can keep everyone informed and make sure that you’re working toward the same goal.
Instant Alert
Send out instant push notifications in the app
Trackback
Set filters to notify everyone involved on the task or order
Smart Log
Only notify field service agents that need to know the details