Our field software is scalable with a network of end-to-end tools and resources that will empower every team member to work more efficiently.

Unlike other competitors, Odyssee is truly an all-in-one solution, and we’ve worked closely with field service giants to deliver excellence in action.

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Create detailed work orders

Work Order Management

Never miss a detail.
Odyssee Field Service software makes it easy to create custom work order templates for every type of project, including last-minute repairs and preventative maintenance. Update and complete work orders in the field with the Odyssee app and collect paperless signatures for approval.

Group work orders

Easily manage big jobs with multiple technicians

Detailed job reports

Add photos, documents, and comments in the field

Recommended parts

Add parts technicians will need to do the job

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Impress customers with timely service

Planning & Scheduling

Save time and money with optimized planning tools. Odyssee makes it easy to increase success rates for first-time repairs without the need for follow-up interventions. Odyssee will alert you if there are pending jobs for the same customer and automatically suggest the most efficient solution.

Team scheduler

Build and sort your schedule by region, skills, teams, and more

Optimize routes

Reduce your carbon footprint with GPS optimized routes

Planning board

Drag and drop job details with a bird’s eye view of your team

Increase end-to-end efficiency

Mobile Service App

Automate and simplify the most repetitive administrative tasks. The Odyssee app is accessible on any device. In the field, technicians can access clear instructions, previous work history reports, and more. They can fill in forms, used parts, working time and so on.

Invoicables

Register mileage, working hours, and parts in seconds

Service reports

Automatically email PDF reports to customers

Ongoing service

Technicians are notified if any ongoing SLA

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Prioritize customer satisfaction

CRM & Asset Management

Organize customer records and work orders across multiple locations and service models. Keep track of every equipment, Bill of Material and used parts. Plus, you can compile service history reports for offline access in the field. Make sure that your customers are completely satisfied with free service for the life of their warranty.

Multiple locations

Track by service location or equipment

Spec sheets

Create spec sheets by equipment type

Service history

Review service history, used parts and warranty

Set data-driven margins

Parts & Pricing

Make sure that you’re pricing appropriately with thorough invoicing and detailed parts lists. This centralized field service software gives you a complete picture to manage prices with a full parts history. Set smart margins and invest in the right parts with a detailed breakdown for your team’s working hours.

Serial Numbers

Track and update serial numbers in the office or field

Full History

Organize parts by product, category, measurement, and more

Manage Prices

Control and update prices for working hours and parts

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Unlock Transparent Communication

Customer Portal

Free up your support team with well-structured automation. The service portal allows customers to independently create tickets, confirm job details, and check the status of their work orders. By streamlining the field service support experience, your team can focus on delivering the most attentive service when it matters most.

Structured Tickets

Customer-created job requests with fewer errors

Real-Time Updates

Customers can track current and completed jobs

Ticketing Integration

Connect Odyssee with existing asset management systems

Reduce Delays with On-Hand Parts

Inventory Management

Optimize your inventory management system with more detailed tracking. With Odyssee, you can keep track of the individual parts that are located in each van or location.

Stock Transfer

Use secure PINs to approve stock transfers

Parts Reservation

Locate and reserve parts for individual work orders

Warehouse

Identify on-site and common stock locations

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Expand Your Talent Pool

Subcontractor Management

Easily integrate subcontractors into your workflow and eliminate miscommunications. Hired subcontractors can be managed exactly like your regular team members, and they’ll appreciate the clear, efficient process with Odyssee work orders.

Team Scheduling

Sort field service agents by availability

Skill Tagging

Create custom profile fields and sort by skillset

Data Grouping

Manage and filter subcontractors by group

Maximize ERP Data

Integrations & Plug-Ins

Integrate your invoicing, warehouse management, and planning tools with Odyssee. Our open platform field service software is designed for end-to-end integration. Keep your data clean and organized between programs for more accurate insights.

XLS Data

Import and export to share data with your ERP

Open API

Connect your data with back-office integration

ERP Plug-Ins

Odyssee is compatible with the most popular programs

Connect

Stress-free setup tools for faster integration

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Automate Maintenance Agreements

Service Contracts

Keep your promises and give SLA customers the consistent level of service that they’re paying for. Our contract portal will automate the entire process to run on its own after a quick initial setup process. Track your success rate on the Odyssee dashboard to make sure that you’re hitting SLA goals with high performance every month.

All Pricing Models

Manage preventative, predictive, and corrective service

Auto-Run

Automatically generate and schedule recurring maintenance

On-Site Payments

Communicate exact prices and gather payment in the field

Track Components with Customizable BOM

Bill of Material

Execute repairs with increased speed and efficiency. Now, you can create and manage fully customizable BOMs based on the brand and model of your equipment.

Modify Lists

Create custom recommendations from generic lists

Recommend

Work orders can be equipped with pre-made spare parts lists

Partial Warranty

Track extended warranties with additional spare parts

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Centralize Repair Requests

Help Desk Module

Assign and monitor every email or inquiry from the help desk. Incoming requests are immediately turned into tickets, which can be converted to work orders with a single click. Gather and organize information with customizable fields to make sure that technicians have all of the details.

Ticket Creation

Instantly turn email requests into solvable tickets

Technician Access

Add sub-tasks, pictures, documents, checklists, and more

Planning Board

Scheduled technicians can resolve and create sub-tasks

Organize Local Area Teams

Service Area Management

Plan more efficiently with a total control over multiple service areas. Odyssee scheduling tools allow you to organize technicians and service addresses based on their location. Create a more consistent team of local service staff for your customers while also limiting drive time and inefficient routes.

Area Managers

Assign specific managers to different technician groups

Out of Area

Automated alerts report if agents are assigned beyond their area

Ongoing service

Manage entitlements and SLA contracts

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Interconnect Operations

Multiple Business Units

Manage all of your organizations from a single hub. Odyssee’s flexible field service management tools allow to spread your wings and scale up without losing oversight. Seamlessly connect multiple business units in the same region or around the world.

Differentiate Cost

Manage different prices, products, and currencies

Separate Data

Locked data separation will never overlap across units

Secure Access

Predefined users can manage the overall system

Control Service Agreements

SLA Management

Each account can have one service contract for corrective and preventative maintenance; make sure that it’s accurate. Odyssee unlocks the contract so that you have total control. Set the terms of your SLA, including specific parts exclusion, included work hours, and more. Preventative and corrective service levels can be generated and defined separately for unparalleled clarity.

Auto-Renewal

Define and automate plans for the end of your SLA contracts

Track Compliance

Measure success rates for response and service completion

Auto-Schedule

Prioritize SLA contracts within the guaranteed service window

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Eliminate Unknowns from Scheduling

Smart Scheduler

Maximize your planning efficiency with the power of machine learning. Odyssee service software is equipped with a smart scheduling tool, and you have unlimited access to its most powerful features. Never miss a service window again.

GPS Routing

Anticipate delays and prioritize the shortest travel distances

Re-planning

Re-plan assigned work orders or press pause without deleting

Overrides

Customize planning constraints, including after-hours travel

Instantly Alert Your Team

Smart Notification Triggers

Open up communication and send notifications to select team members. Smart alerts can be tailored to a specific work order or task, so you can keep everyone informed and make sure that you’re working toward the same goal.

Instant Alert

Send out instant push notifications in the app

Trackback

Set filters to notify everyone involved on the task or order

Smart Log

Only notify field service agents that need to know the details

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