Our field software is scalable with a network of end-to-end tools and resources that will empower every team member to work more efficiently.
Unlike other competitors, Odyssee is truly an all-in-one solution, and we’ve worked closely with field service giants to deliver excellence in action.
Create detailed work orders
Work Order Management
Never miss a detail.
Odyssee Field Service software makes it easy to create work order templates for every type of service, including last-minute repairs and preventative maintenance. Update and complete work orders in the field with the Odyssee app and collect paperless signatures for approval.
Impress customers with timely service
Planning & Scheduling
Save time and money with optimized planning tools. Odyssee makes it easy to increase success rates for first-time repairs without the need for follow-up interventions. Odyssee will alert you if there are pending jobs for the same customer and automatically suggest the most efficient planning.
Increase end-to-end efficiency
Mobile Service App
Automate and simplify the most repetitive administrative tasks. The Odyssee app can be installed on any device. In the field, technicians follow clear instructions, access documents and pictures, fill in forms, used parts and working time. And yes, they can also register timesheets.
Prioritize customer satisfaction
CRM & Asset Management
Organize customers and their equipments across multiple locations and service contracts. Keep track of every asset, bill of material and warranty. Keep track of the full service history reports. Make sure that your customers fully enjoy free service during the warranty time.
Set data-driven margins
Parts & Pricing
Manage detailed parts catalogs and create matching price lists. Manage fee lists for working hours so you invoice your customers automatically and correctly. Set smart margins and invest in the right parts with a detailed breakdown for your team’s working hours.
Unlock customer happiness
Free up your support team with well-structured automation. The customer portal allows customers to independently create tickets, check the status of their work orders or view the work order history. By streamlining the field service support experience, your team can focus on delivering the most attentive service when it matters most.
Reduce Delays with On-Hand Parts
Optimize your inventory management system with more detailed tracking. With Odyssee, you can keep track of the individual parts that are located in each van or location.
Expand Your Talent Pool
Easily integrate subcontractors into your workflow and eliminate miscommunications. Hired subcontractors can be managed exactly like your regular team members, and they’ll appreciate the clear, efficient process with Odyssee work orders.
Maximize ERP Data
Integrations & Plug-Ins
Integrate your CRM, ERP, accountancy software or Payroll solution with Odyssee. Our open field service software platform is designed for end-to-end integration. Keep your data clean and organized accross different softwares for more automated workflows.
Automate Maintenance Agreements
Keep your promises and give SLA customers the consistent level of service that they’re paying for. The service contracts will automate the entire process to plan or dispatch jobs acording to the maintenance schedule. Track your success rate on the Odyssee dashboard to make sure that you’re hitting SLA goals with high performance every month.
Track Components with Customizable BOM
Bill of Material
Execute repairs with increased speed and efficiency. Now, you can create and manage fully customizable BoMs based on the type and model of your equipment.
Centralize Repair Requests
Help Desk Module
Assign and monitor every email or inquiry from the help desk. Incoming requests are immediately turned into tickets, which can be converted to work orders with a single click. Gather and organize information with customizable fields to make sure that technicians have all of the details.
Organize Local Area Teams
Service Area Management
Plan more efficiently with a total control over multiple service areas. Odyssee scheduling tools allow you to organize technicians and service addresses based on their location. Create a more consistent team of local service staff for your customers while also limiting drive time and inefficient routes.
Multiple Business Units
Manage all of your organizations from a single hub. Odyssee’s flexible field service management tools allow to spread your wings and scale up without losing oversight. Seamlessly connect multiple business units in the same region or around the world.
Control Service Agreements
Each account can have one service contract for corrective and preventative maintenance; make sure that it’s accurate. Odyssee unlocks the contract so that you have total control. Set the terms of your SLA, including specific parts exclusion, included work hours, and more. Preventative and corrective service levels can be generated and defined separately for unparalleled clarity.
Eliminate Unknowns from Scheduling
Maximize your planning efficiency with the power of machine learning. Odyssee service software is equipped with a smart scheduling tool, and you have unlimited access to its most powerful features. Never miss a service window again.
Instantly Alert Your Team
Smart Notification Triggers
Open up communication and send notifications to select team members. Smart alerts can be tailored to a specific work order or task, so you can keep everyone informed and make sure that you’re working toward the same goal.