Our field software is scalable with a network of end-to-end tools and resources that will empower every team member to work more efficiently.
Unlike other competitors, Odyssee is truly an all-in-one solution, and we’ve worked closely with field service giants to deliver excellence in action.
Create detailed work orders
Work Order Management
Never miss a detail.
Odyssee Field Service software makes it easy to create custom work order templates for every type of project, including last-minute repairs and preventative maintenance. Update and complete work orders in the field with the Odyssee app and collect paperless signatures for approval.
Impress customers with timely service
Planning & Scheduling
Save time and money with optimized planning tools. Odyssee makes it easy to increase success rates for first-time repairs without the need for follow-up interventions. Odyssee will alert you if there are pending jobs for the same customer and automatically suggest the most efficient solution.
Increase end-to-end efficiency
Mobile Service App
Automate and simplify the most repetitive administrative tasks. The Odyssee app is accessible on any device. In the field, technicians can access clear instructions, previous work history reports, and more. They can fill in forms, used parts, working time and so on.
Prioritize customer satisfaction
CRM & Asset Management
Organize customer records and work orders across multiple locations and service models. Keep track of every equipment, Bill of Material and used parts. Plus, you can compile service history reports for offline access in the field. Make sure that your customers are completely satisfied with free service for the life of their warranty.
Set data-driven margins
Parts & Pricing
Make sure that you’re pricing appropriately with thorough invoicing and detailed parts lists. This centralized field service software gives you a complete picture to manage prices with a full parts history. Set smart margins and invest in the right parts with a detailed breakdown for your team’s working hours.
Unlock Transparent Communication
Free up your support team with well-structured automation. The service portal allows customers to independently create tickets, confirm job details, and check the status of their work orders. By streamlining the field service support experience, your team can focus on delivering the most attentive service when it matters most.
Reduce Delays with On-Hand Parts
Optimize your inventory management system with more detailed tracking. With Odyssee, you can keep track of the individual parts that are located in each van or location.
Expand Your Talent Pool
Easily integrate subcontractors into your workflow and eliminate miscommunications. Hired subcontractors can be managed exactly like your regular team members, and they’ll appreciate the clear, efficient process with Odyssee work orders.
Maximize ERP Data
Integrations & Plug-Ins
Integrate your invoicing, warehouse management, and planning tools with Odyssee. Our open platform field service software is designed for end-to-end integration. Keep your data clean and organized between programs for more accurate insights.
Automate Maintenance Agreements
Keep your promises and give SLA customers the consistent level of service that they’re paying for. Our contract portal will automate the entire process to run on its own after a quick initial setup process. Track your success rate on the Odyssee dashboard to make sure that you’re hitting SLA goals with high performance every month.
Track Components with Customizable BOM
Bill of Material
Execute repairs with increased speed and efficiency. Now, you can create and manage fully customizable BOMs based on the brand and model of your equipment.
Centralize Repair Requests
Help Desk Module
Assign and monitor every email or inquiry from the help desk. Incoming requests are immediately turned into tickets, which can be converted to work orders with a single click. Gather and organize information with customizable fields to make sure that technicians have all of the details.
Organize Local Area Teams
Service Area Management
Plan more efficiently with a total control over multiple service areas. Odyssee scheduling tools allow you to organize technicians and service addresses based on their location. Create a more consistent team of local service staff for your customers while also limiting drive time and inefficient routes.
Multiple Business Units
Manage all of your organizations from a single hub. Odyssee’s flexible field service management tools allow to spread your wings and scale up without losing oversight. Seamlessly connect multiple business units in the same region or around the world.
Control Service Agreements
Each account can have one service contract for corrective and preventative maintenance; make sure that it’s accurate. Odyssee unlocks the contract so that you have total control. Set the terms of your SLA, including specific parts exclusion, included work hours, and more. Preventative and corrective service levels can be generated and defined separately for unparalleled clarity.
Eliminate Unknowns from Scheduling
Maximize your planning efficiency with the power of machine learning. Odyssee service software is equipped with a smart scheduling tool, and you have unlimited access to its most powerful features. Never miss a service window again.
Instantly Alert Your Team
Smart Notification Triggers
Open up communication and send notifications to select team members. Smart alerts can be tailored to a specific work order or task, so you can keep everyone informed and make sure that you’re working toward the same goal.